http://rezexpert.com, http://digitalrez.com may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the email service, you do not receive a registration e-mail from us.
Logon issues: You have problems that prevent you from logging onto the product. DigitalRez recommends that you contact the support team for your browser provider, as DigitalRez ensures that our software can be used on Chrome and Safari browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network. If it is an issue with the password or username not working to access the website the “recover password” link on the login page should be used. If this does not resolve the issue then DigitalRez support should be contacted.
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is given a free no obligation demonstration before committing to the product. After demonstration, the test website is left open for the potential client to train and access the software before final purchase.
No refunds will be given because this is a pay-as-you-go software as a service, whereby you pay one month in advance and must provide 30 days written notice to stop using the software.
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