RezExpert has a series of additional modules to enhance the Software as a Service. How much functionality or customization you require for your establishment will determine which modules you will need. Call and ask for more information. Click on the headings below to read more...
down to the minute
owner revenue share
tasks & notes
PREVENTATIVE MAINTENANCE SCHEDULING AND TRACKING
reputation management & marketing
Mobile check in/out - mobile app
Ticketing, day pass & tour management
RezExpert has a unique dynamic pricing module. Managers can define their resorts weekends, Fri - Mon, Sat - Sun, Fri - Sun and any combination in between. These defined weekends can also be changed for any date range making it very flexible. When these weekends are set, rates can be applied once which filters through the system for the associated time periods to apply the appropriate rates. Longer weekends can be defined for those special holiday times such as Thanksgiving, Christmas and 4th July.
The dynamic pricing module also caters for
multiple rates within a given week based on resort preferences for daily, weekly, monthly and long term stays.
RezExpert also provides the traditional dynamic pricing based on occupancy and daily rates. Rates adjust automatically based on the occupancy level of the resort at the time of booking. The price adjustment thresholds can be set by operators in the rate plan manager area of the software.
RezExpert Down-To-The-Minute module allows any establishment to book time increments per day. Essential for spas, golf tee times, tennis court rental, tours, boat and Kayak rentals or anything that requires an appointment.
The appointment module still utilizes the unique
grid interface within RezExpert. Reservations can have a unique color code to signify the various statuses of a reservation (paid, no payment or partially paid, etc). You can set unlimited time slots and assign employees to time slots for easy management of appointments.
Integrated online reservations are a must in any modern reservation system. Real-time availability and a choice of booking interfaces are part of the RezExpert system. Choose from Map view, two week view, monthly view or unit type list when you configure the online reservation interface in RezExpert.
With RezExpert, Members, Wholesalers, Travel Agents and Owners can login online and view their reservation details based on the level of access resort managers grant them, allowing them to make reservations.
The owner revenue sharing module automatically calculates and transfers owner generated revenue to the owners account. Setup the percentages required, assign owners to units and add additional charges to the owners accounts when necessary.
The owners’ module also allows for unlimited document and image uploads to the unit and owner. Upload insurance documents, lease agreements, etc.
The mapping module provides a unique bookable graphical interface of your resort. Easily view adjoining or nearby units on a complete map of your property. The interactive bookable map can be used for the online booking
interface and/or at the front desk to easily view available units for the desired date range, booking directly through the map by clicking on the available unit.
RezExpert has an extensive housekeeping module. The housekeeping module allows you to set unlimited amounts of tasks per department or person. These tasks can be easily monitored and assigned by managers. When the task is complete employees can easily mark the task as complete or assign the task to another member of staff based on the access level the employee is
There is also an automated clean feature that displays on the reservation grid. When a reservation is checked out the unit number field turns red to warn the receptionist not to check anyone into the room until it is marked as clean by housekeeping.
RezExpert incorporates a robust membership management tool. You can track members, assign unique member numbers, assign a specific set of rules that apply to only certain memberships or to all memberships. If some
owners have different privileges to others they can be assigned different membership levels and get access to different rates inventory types, times and much more. Or they can all be one membership level with the same privileges.
Below is a brief overview of the features available in the RezExpert Membership Management module:
Set a default discount per membership.
If the membership includes free stays, don’t show the payment screen when a member books online.
In the private online account interface, set whether the resort allows the member to see their payable account information.
In the private online account interface, set whether the resort allows the member to see their Account receivable (what is owed to them) information.
In the private online account interface, set whether the resort allows the member to see their reservation list of their own historical reservations.
In the private online account interface, set whether the resort allows the member to see the reservations made on their unit by resort guests and see their revenue value.
Set the Maximum length of stay a member can have at a resort or across a network of resorts.
Set the maximum days per year a certain membership can make reservationsSet business return limitations. Membership resorts have strict rules on how many times a member can book at certain times. RezExpert allows you to configure this quickly and easily. (e.g. stay 5 days onsite, cannot return until a minimum of 7 days have passed).
Concurrent use limitations. For Resort networks certain membership levels may have to book at a different resort before staying again in the same resort of their last stay.
For resort networks they may not allow a guest to book more than two future reservations at a resort to avoid a guest booking all of the peak holiday times in a single year before anyone else gets the chance to book any.
Restrict the amount of major holidays a member can book at any one time or over a year to avoid peak time issues.
Consecutive major holidays. Stop members from booking consecutive major holidays that would stop other members from having a chance of booking any.
Setup meters (electric, Gas, water etc.) and assign to the associated units. Apply meter readings in bulk for a batch or to individual reservations to generate the meter charges to either the client’s account or directly on to the reservation.
Generate meter walk sheets and calculate readings automatically for a seamless billing policy run. These meter batches can be printed in bulk.
RezExpert allows you to assign unlimited amounts of notes and tasks to a guest. Every time an email is sent or received, a phone call is made or received, a detailed note should be added to the guest’s record. Set a task for employees into the future i.e. “Call Mrs Jones to remind her of the outstanding deposit on her reservation” Set the date this task needs to be completed.
Manage and track all of your channel bookings from the Channel manager. Third party booking portals can be configured using this interface so that reservations are automatically downloaded into RezExpert.
RezExpert connects to Siteminder Channel management allowing our user base to access dozens of travel agents, wholesalers and third party booking sites like Expedia, Travelocity, etc.
RezExpert also connects to TXA. Tourism
Exchange Australia will boost your online profile and bookings, helping you to increase bookings and profits, drive down the cost of distribution and many other benefits. Join the thousands of businesses,like yours, who are connected to TXA.
Use the Channel tracking software to increase visibility across multiple channels. Use the enhanced channel audit tool to manage and track all of your channel reservations in one easy to use interface.
Manually apply daily charges to reservations.
Manage and bill calls from rooms.
Create a Waiting List for clients who wish to make a reservation with no requested inventory available.
Rate Plan Manager
Set up and manage your resort rate plans from the rate plan manager.
Track the completion of documents when a sale is closed.
Set up commissions for bookings based on bookings made.
Mass print check-in forms, custom Single Reservation reports, billing batches and lots more with RezExpert.
RezExpert has the most advanced color coded grid in the world. The color coding on the grid helps identify specific information regarding that reservation.
POS (Point of Sale)
RezExpert integrates seamlessly with a cost effective, powerful Point of Sale system - iConnect. Easily post Food and Beverage charges, Gift shop sales to bookings.
Many resorts lack a cost effective, customizable Resource Maintenance system. Scheduling and keeping track of maintenance of machinery, equipment and areas such as pools and playgrounds helps to preserve the life of equipment. More importantly a well-executed preventative maintenance plan can help in any litigation if accidents do occur due to faulty or sudden malfunction of the equipment or areas on your property.
Being able to show a detailed real time historical record of maintenance tasks performed demonstrates due diligence and the fact that health and safety is a very important part of your business for both guests and employees.
RezExpert allows businesses to setup customized electronic maintenance checklists, incorporates real-time task management and monitoring and even tracks task completion time down to the minute.
The Maintenance module allows for:
Easy assignment of maintenance tasks to an employee or a department
Task management from a single user interface
Customized task maintenance per maintenance item
Mobile phone task usage, completion and note taking
Comprehensive maintenance reporting and analytics
Centralized maintenance management and reporting for resort groups of any size
Extensive maintenance history on all maintenance items, show trends and identifies troublesome equipment.
Thorough maintenance due diligence trail, down to the individual task and employee that performed the task.
Today managing your business’s reputation is crucial. RezExpert makes it easy to obtain and maintain a Five Star reputation while marketing the great reviews to your potential clients at the same time.
Automatically keep track of your client reviews internally, as they happen. There is no need to wait until you see a bad review or comment on a social media site. Allow your guest to review a cabin, site or any area of your resort right from their phone while they are having that experience.
Get instantly alerted when a bad review has been posted so you can deal with it immediately and turn it into a great customer service event, turning one stars into five stars. Track every review and focus on improving those bad areas and highlight the good ones. Every business needs a review management system to prevent non-positive reviews reaching social media websites, damaging your reputation and hurting your revenue.
It is important to manage ‘on property’ reviews before any non-positive reviews go public. It is also important to manage your ‘off property’ reviews that can seriously damage your reputation. There are dozens of social and review websites where people can leave reviews whether accurate or not regarding their experience. To manage all of these is a major task for a full time employee. RezExpert can seamlessly track and manage these external review sites along with your internal reviews.
We will setup and actively manage more than 20 of these sites for your property and instantly let you know if there is a bad review about you posted on these sites. We will even reply to the person that left the bad review saying we will investigate, giving you time to post a suitable reply, all for a fraction of the cost of an employee’s wage.
Along with managing your reviews we provide a training area for your employees to understand the importance of providing a good service and what that can do for your business reputation online. A five star reputation drives more business as more travelers go online to read reviews about your property before they make that final decision and book their trip.
We forgot to mention, RezExpert also has an awesome automated marketing feature to make sure your guests see all those great reviews and, as noted above, alerts you when a bad review is left on a third party website. You also receive monthly reports and updates. We even supply you with a special portal where you can see in real-time the reviews, responses and reports of your online reputation.
For resort networks it means that all properties within that network can have one central location to manage internal and external reviews, run reports and view the entire networks activity regarding your resort network’s reputation.
Mobile Apps are a must for every modern resort. Vying for much sought after real-estate on a guest’s phone cannot be underestimated. If you can incentivize a traveler enough to download your resort App then you have an uninterrupted marketing channel to that guest. However, if you abuse that new found trust with pure hype marketing providing little to no value, your App will quickly be deleted.
The RezExpert eGuestConnect App is a fully branded App for your resort or resort network for a fraction of the cost of an App of this nature would usually cost.
The App is full of resort specific information, advanced features such as geo targeting, special coupons and much more. Ideal for first time visitors or seasoned travelers to your resort. Stay in touch and keep your eGuest up to date with the latest news and offers. Create a loyal guest by offering incentives, deals and even competitions through your new resort App.
Also included with the specially branded App is a unique login where your eGuest can check into their online resort account - inside your resort App.From there they will be able to:
· View their reservation history
· Purchase extra products and services before their stay
· Pay their account online
· Add reservations
· Adjust reservations
· Access member only deals and specials.
· Review your resort
· Send private messages and notes to the resort
· Perform remote check-in and remote check- out
As noted above they will also be able to pay for their stay, add extra goods and services to their bill, view all of their future and historical bookings and even communicate directly with the resort. With all of this historical information being kept in perpetuity, the resort can utilize it for CRM purposes and create many pertinent reports or charts to help with future marketing.
All of this will be available through a customized branded app of your resort that the client can download to their phone or mobile device. Another important feature of the RezExpert eGuestConnect App is the ability to send unlimited free notifications directly to your guest…. Much better than email or text, as it has a 100% delivery rate.
Ticketing has many guises and is complex in the many varied forms it can be utilized. The RezExpert Ticketing Module is highly customizable and covers most, if not all eventualities.
Operators can sell Tickets/Passes as extras and also as additions to bookings.
An expanded part of the Ticketing Module is the embedded manifest feature to make sure all areas of a tour are tracked and not overbooked, including pickup and drop off for pre/post tour.
The ticketing module has many extensive features. These include:
One-Day event ticketing
Multi-Day event ticketing• Day Pass / Day use
Ticketing linked to inventory and units of time (Down to the minute reservations) ie: Sunset Cruise at 7:00pm
Multi-day ticketing linked to accommodation stays on different days ie: four day scenic four day scenic tour staying at four of your resorts across the four nights.
Manifest creation and tracking including assigning drivers and tour guides
RezExpert Timeshare Management Module enables timeshare properties to not only administer the management of the purchase of the timeshare week with Escrow Management, but also facilitate the regular reservation taking for a timeshare campground or RV resort.
Managing the sale and tracking of the timeshare payments is easy with the RezExpert Escrow Module. All documents related to the sale of the week can be uploaded and stored against the purchaser. Each owner is associated to a unit and a specific week.
Mortgage payments can be setup and tracked to the mortgage account each month and interest charged. Another account can be setup to handle maintenance and other fees related to the unit and week. If revenue is shared to the owner when their unit week is rented out, that can also be tracked automatically on checkout to the owners revenue share account.The robust Accounts layer in RezExpert manages all of the revenue tracking and auditing necessary to run any timeshare establishment. Owners can log on to a web interface and see all of their historical reservations, check account balances and pay any outstanding dues.
Many timeshare resorts rent out the units for the owners and share the revenue. RezExpert tracks and seamlessly manages all charges and payments to the various accounts.
One of the main issues faced by property managers in timeshare resorts is equitable rotation making sure owners get their unit rented equally within a given time period. RezExpert has an automated equitable rotation panel to make it easier for any operator to choose the correct unit to rent based on whatever criteria they use at the particular property. This is a very powerful feature not seen in other rental or Timeshare Management systems.
With all of the regular features of a full property management system, RezExpert is a true all in one solution for any Timeshare campground/RV resort at an affordable price, no servers to buy and PCI ready.
Shasta House, Upper Bay Street, Bridgetown, St. Michael.